Frequently Asked Questions

There are so many things to remember and think of while you are planning your Florida vacation, let us help! Find a variety of frequently asked questions below to help make getting ready for your trip that much easier.

Vacation Rental FAQs

Our online website is the perfect place to book your reservation. Just pick your dates, location and request a quote. If you have any questions please contact us at 888-318-0022.

We require a 50% deposit of overall cost of reservation. Full payment is required 30 days prior to arrival date. We accept Visa, MasterCard, Amex and Discover credit or debit cards.

Instead of a damage deposit we suggest a non-refundable damage insurance. The cost is competitive with other vacation rental companies and it provides protection for up to $3000. Once the reservation is complete you will receive information associated with the insurance such as benefits, terms and conditions and other coverage information included.  If you opt for a damage deposit instead of the insurance, we require a $3,000 refundable security deposit.

Check in time is 4:00pm and check out time is 10:00am. We offer self- check in and will provide pre-arrival and arrival information containing any pertinent information.

Cancellations made at least 30 days prior to stay will receive 100% refund. Cancellation within 30 days of arrival will result in a 100% loss of all monies paid. We offer CSA Travel Protection Insurance and recommend purchasing if you have any concerns. The policy coverage is specific and should be reviewed. If circumstances lead you to cancelling your reservation, please notify us immediately.

No. We do not offer daily maid service. The clean fee is a departure clean paid by guest.

Yes, all of our properties offer have Wi-Fi. Certain communities/resorts also offer it at the pool area also.

We send all our guests an Arrival letter. In that letter you will find internet network and password for the duration of your stay.

We do not stock our homes with beach towels. We supply bath towels and linens and ask that you do not take any of these items to beach.

All of our properties are supplied with *initial startup supplies* of bathroom tissue (1 extra roll per bathroom), 1 paper towel, small dish soap, 1 dishwasher/laundry detergent, trash liner and starter shampoo/conditioner/body bar. Any extra items will be at the expensive of the guest.

Currently we do not offer any pet friendly properties.

For property or access code-related emergencies our office is available 24 hours. Just call 888.318.0022 to reach our after-hours service and someone will get back to you. For security emergencies we ask that you call the resort security where you are staying and the number will be provided with Arrival information.

Normally, we do not include bicycles with our properties but some of our 30A properties include bicycles. If you’d like to rent bicycles for the duration of your stay local vendors are available.

Gulf Coast Beach FAQs

Our beautiful Gulf Coast beaches are made up of dazzling sand crystals that are made up of quartz produced by a weathering process in the Appalachian Mountains. The quartz has been carried through the rivers and Gulf and now covers our beaches. It is so fine and soft and it even squeaks under your feet!

A few of our Gulf front properties include Beach Service (2 chairs/umbrella/table) during season. If the property you choose includes beach service it will be included in listing. If you would like Beach Service we do have local vendors that can assist you and we will provide that information to you.

No glass is not permitted and this includes glass bottles and cups. Glass items are lawfully prohibited. It is suggested to only bring plastic or cans. We appreciate you helping us keep our beaches clean by not leaving trash behind.

Our beaches are a first-come, first-choice basis. Beach service is normally front row followed by personal chair set up. However, if you are setting up a canopy tent, it is advised to set up canopy tents behind the rows of beach service-designated chairs and umbrellas.

No. South Walton has a “Leave No Trace” policy that deploys a group to pick up left-behind items from our beaches every night and every morning – these items are discarded.